At ok 37 we take the privacy of every Pakistani player seriously. This policy explains clearly what data we collect, why we collect it, how we use it, who we share it with, and what rights you have over your own information.
Before you read the full policy, here are the six principles that guide how ok 37 handles every piece of data you share with us.
All data transmitted between your device and ok 37 is encrypted using TLS. Stored personal data is protected by access controls, encryption at rest, and regular security audits.
ok 37 does not sell, rent, or trade your personal data to advertisers or data brokers. Your information is used exclusively to operate and improve your ok 37 experience.
You have the right to access, correct, download, and request deletion of your personal data held by ok 37 at any time. Submit requests to support@ok37.wine and we respond within 30 days.
ok 37 collects the minimum data required to operate your account, verify your identity, process payments, and comply with legal obligations. We do not collect data speculatively.
ok 37 marketing communications are opt-in. You can unsubscribe from any email or SMS campaign at any time, and marketing is stopped immediately for any self-excluded player.
This privacy policy is written to be readable — not buried in legal jargon. If something is unclear, contact ok 37 support and we will explain it in plain English at no charge.
This Privacy Policy applies to ok 37, the online gaming and sports betting platform operated at ok37.wine and all associated subdomains, mobile interfaces, and support channels. When this policy refers to "ok 37", "we", "us", or "our", it means the operating entity responsible for the ok 37 platform and the processing of your personal data in connection with it.
ok 37 is the data controller for personal information collected during account registration, identity verification, payment processing, gaming activity, and customer support interactions. As data controller, ok 37 is responsible for ensuring that your personal data is processed lawfully, fairly, and transparently in accordance with applicable data protection principles.
This policy applies to all players registered on the ok 37 platform, all visitors to the ok37.wine website, and all persons who interact with ok 37 through any support channel including email, live chat, WhatsApp, or Telegram. If you are located in Pakistan, the data protection principles applicable to your data processing relationship with ok 37 are those consistent with internationally recognised standards and the specific protections ok 37 has committed to in this policy.
ok 37 collects personal data from you in several ways — directly when you register or interact with the platform, automatically through your device and browser when you use ok 37, and occasionally from third-party sources such as identity verification providers and payment processors. The categories of data we collect are set out below.
When you create your ok 37 account, we collect your full legal name, date of birth, residential address, mobile phone number, email address, and the username and password you choose. This data is mandatory — without it, ok 37 cannot open or operate your account.
As part of our compliance obligations, ok 37 may request copies of your CNIC (Computerised National Identity Card), a recent utility bill or bank statement as proof of address, and a live selfie or short video for biometric identity matching. This data is collected and processed solely for the purpose of verifying that you are who you say you are and that you meet ok 37's eligibility requirements.
When you make deposits or request withdrawals, ok 37 collects details of the payment method used — including the mobile number associated with your Easypaisa or JazzCash wallet, partial card numbers for Visa/Mastercard transactions, and bank account details for IBFT transfers. ok 37 does not store full card numbers. Payment data is processed by our payment processor partners and is retained by ok 37 only to the extent required to verify transaction ownership and process withdrawals to the correct method.
ok 37 records all bets, wagers, game outcomes, deposits, withdrawals, bonus activations, and account balance changes associated with your account. This data forms part of your account history and is used for account management, dispute resolution, responsible gaming monitoring, and compliance purposes.
ok 37 automatically collects technical information when you access the platform, including your IP address, device type and operating system, browser type and version, session duration, pages visited, and referring URL. This data is used to maintain platform security, detect fraud, optimise the mobile experience for Pakistani users, and improve platform performance.
When you contact ok 37 support — whether by email, live chat, WhatsApp, or Telegram — we retain a record of the communication including its content, the date and time, and any resolution or action taken. This data is used to resolve your query, maintain service quality, and as a reference in the event of future related queries.
| Data Category | Examples | Mandatory? |
|---|---|---|
| Registration | Name, DOB, address, mobile, email | Yes |
| KYC / Identity | CNIC copy, selfie, proof of address | For withdrawals |
| Payment | Easypaisa/JazzCash number, partial card | For transactions |
| Gaming History | Bets placed, outcomes, deposits, withdrawals | Automatic |
| Device / Technical | IP address, browser, OS, session data | Automatic |
| Communications | Support chat logs, email threads | When you contact us |
ok 37 uses your personal data only for specific, legitimate purposes. We do not use data for any purpose that would be incompatible with why it was originally collected. The main purposes for which ok 37 processes personal data are:
ok 37 processes your personal data on the following legal bases, depending on the purpose of the processing:
ok 37 does not sell your personal data to third parties. We share personal data only in the following circumstances and only to the minimum extent necessary for the stated purpose:
When you make a deposit or withdrawal, ok 37 shares the necessary payment data with the relevant payment processor — Easypaisa, JazzCash, NayaPay, SadaPay, or the relevant card network. These processors are bound by their own data protection obligations and contractual commitments to ok 37. They use your data only to process the specific transaction.
ok 37 uses third-party KYC and identity verification services to process CNIC documents and biometric data during account verification. These providers process your data under contract with ok 37 and are prohibited from using your data for any purpose other than the verification requested by ok 37.
The game studios whose titles are hosted on ok 37 — including Pragmatic Play, NetEnt, PG Soft, and others — may receive anonymised session data for the purpose of game optimisation and fault diagnosis. These providers do not receive your name, CNIC, payment details, or any other directly identifying information as part of this data sharing.
ok 37 may disclose personal data to regulatory bodies, law enforcement agencies, or courts when legally required to do so. Such disclosures are made only to the extent required by law and, where permitted, ok 37 will notify you of any such disclosure request.
In the event that ok 37's business is acquired, merged, or transferred in whole or in part, personal data held by ok 37 may form part of the transferred assets. You will be notified of any such transfer and your rights with respect to your data will be preserved.
ok 37 retains your personal data for as long as your account is active and for a period after closure as required by applicable law and legitimate business purposes. The main retention periods applied by ok 37 are as follows:
After the applicable retention period, ok 37 will securely delete or irreversibly anonymise your personal data. You may request early deletion of certain data types by contacting support@ok37.wine — requests will be assessed against ok 37's legal retention obligations and a decision communicated within 30 days.
ok 37 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. These measures include:
Despite these measures, no internet-connected system is completely immune to security risk. In the unlikely event of a data breach that poses a risk to your rights and freedoms, ok 37 will notify you without undue delay and will take immediate steps to contain and remediate the breach.
ok 37 uses cookies and similar tracking technologies on the ok37.wine website. A cookie is a small text file placed on your device by a website to remember information about your visit. The cookies ok 37 uses fall into four categories:
You can manage cookie preferences through your browser settings. Most browsers allow you to view, block, and delete cookies. Note that blocking essential cookies will prevent you from logging into your ok 37 account.
As a player whose data is processed by ok 37, you have the following rights. ok 37 is committed to responding to all rights requests within 30 days of receipt. Requests can be submitted to support@ok37.wine with the subject line "Data Rights Request".
Request a copy of all personal data ok 37 holds about you, including what data is held, why, for how long, and with whom it has been shared.
Request correction of any inaccurate or incomplete personal data ok 37 holds about you. Some corrections may require supporting documentation.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ok 37's legal retention obligations.
Request that ok 37 limits the processing of your data while a complaint or correction request is being investigated, or where you object to processing based on legitimate interests.
Request a machine-readable export of personal data you have directly provided to ok 37, such as registration details and transaction history, for transfer to another service.
Object to processing carried out on the basis of ok 37's legitimate interests. ok 37 will stop that processing unless we can demonstrate compelling grounds that override your objection.
ok 37 is strictly an adults-only platform. No person under the age of 18 is permitted to register, deposit, wager, or access any gaming or betting product on ok 37. ok 37 does not knowingly collect personal data from anyone under 18. Where ok 37 identifies or has reasonable grounds to believe that a minor has registered an account, that account will be immediately closed, any deposits will be returned, and the personal data of the minor will be deleted from ok 37's systems as soon as reasonably practicable.
If you believe a minor has registered on ok 37 using false information, please contact support@ok37.wine immediately. ok 37 treats reports of underage account access as a priority and will investigate and act within 24 hours.
ok 37 actively encourages parents and guardians to use parental control tools to prevent minors from accessing online gambling and betting platforms. If you need guidance on available tools, the ok 37 Responsible Gaming page at ok37.wine/responsible-gaming provides further information.
ok 37's primary player base is in Pakistan, and the platform is designed specifically for Pakistani users. However, some of the third-party service providers that ok 37 uses — including game software providers, identity verification services, and payment processors — may process data in jurisdictions outside Pakistan.
Where personal data is transferred internationally, ok 37 ensures that appropriate safeguards are in place to protect your data to a standard consistent with the protections described in this policy. These safeguards may include contractual clauses, supplier security assessments, and data processing agreements that bind third-party processors to equivalent data protection standards.
ok 37 does not transfer personal data to countries that lack adequate data protection frameworks without implementing supplementary safeguards. If you have questions about the specific countries to which your data may be transferred, contact support@ok37.wine.
ok 37 sends promotional communications — including bonus offers, new game announcements, and seasonal promotions — to players who have opted in to receive them. Marketing consent is collected at registration and can be updated at any time through your account settings or by contacting support@ok37.wine.
ok 37 will never send marketing communications to players who have not opted in. ok 37 will immediately stop all marketing communications to any player who applies for self-exclusion or requests to be removed from ok 37's marketing list. The removal will take effect within 5 business days of your request.
To opt out of ok 37 marketing communications, you can: use the unsubscribe link in any email, reply STOP to any SMS, or contact support@ok37.wine stating that you wish to be removed from all ok 37 marketing lists. Opting out of marketing does not affect operational communications — ok 37 will continue to send you account-related notifications such as deposit confirmations and verification requests as these are not marketing communications.
ok 37 may update this Privacy Policy from time to time to reflect changes in our data processing practices, new services added to the platform, changes in applicable law, or feedback received from players. The "Last Updated" date at the top of this page will be changed whenever an update is made.
For material changes — those that substantially affect how your data is processed or your rights in relation to it — ok 37 will provide at least 14 days' advance notice by email to your registered address and by a prominent notice on the ok 37 platform. Your continued use of ok 37 after the effective date of any change constitutes acceptance of the updated Privacy Policy.
If you do not accept a material change to this Privacy Policy, you may close your ok 37 account as described in the Terms and Conditions. Any data collected before the change will continue to be processed in accordance with the policy version that was in effect at the time of collection, unless you agree to the new policy.
If you have any questions, concerns, or requests related to this Privacy Policy or the way ok 37 processes your personal data, please get in touch with us. ok 37 takes all privacy enquiries seriously and commits to responding promptly and helpfully.
ok 37 acknowledges all privacy-related enquiries within 5 business days and aims to provide a full response within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days — we will inform you if this is the case.
If you are not satisfied with ok 37's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority or regulatory body applicable in your jurisdiction.